Effective Date: March 31, 2026

At Jacket Varsity Jacket, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your jacket, we are here to help.

Please read this policy carefully before making a purchase. By placing an order on jacketvarsityjacket.com, you acknowledge and agree to the terms outlined below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Time Frame: You must initiate the return within [14 or 30] days of the delivery date.

  • Condition: The item must be unworn, unwashed, unused, and in the same condition that you received it.

  • Tags & Packaging: The item must have all original tags attached and be returned in its original packaging.

  • Proof of Purchase: A valid order number or proof of purchase is required.

Non-Returnable Items:
The following items are not eligible for return or refund:

  • Customized, personalized, or made-to-order jackets (unless defective).

  • Final sale or clearance items (clearly marked on the product page).

  • Gift cards.

  • Items showing signs of wear, odor, pet hair, smoke, or any alteration from the original state.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email our customer support team at jacketvarsityjacket@gmail.com with the following information:

    • Your order number.

    • The item(s) you wish to return.

    • Reason for the return (e.g., size issue, defect, changed mind).

    • (Optional) Photos if the return is due to a defect or damage.

  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and the return shipping address. Do not send your item back without first receiving an RA number. Returns sent without authorization may not be processed.

  3. Ship the Item: Pack the item securely in its original packaging, include the RA number inside or on the package, and ship it to the address provided. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged in transit back to us.

3. Return Shipping Costs

  • Customer’s Responsibility: Return shipping costs are the responsibility of the customer unless:

    • The return is due to our error (e.g., wrong item shipped).

    • The item arrived defective or damaged.

  • Original Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. This process typically takes [5 to 7] business days after receipt.

  • Approved Refunds: If approved, a refund will be processed to your original payment method (credit card, PayPal, etc.). The time it takes for the credit to appear in your account depends on your bank or payment provider.

  • Partial Refunds: Partial refunds may be granted (at our discretion) for:

    • Items not returned in their original condition (damaged, worn, or missing parts).

    • Returns initiated beyond the eligible time frame.

  • Late or Missing Refunds: If you haven’t received a refund after 10 business days of our approval confirmation, please check with your bank or credit card company first. If you’ve done so and still have not received your refund, contact us at jacketvarsityjacket@gmail.com.

5. Exchanges

If you need to exchange an item for a different size or color, the fastest way is to:

  1. Initiate a return for the original item following the steps in Section 2.

  2. Place a new order for the desired item on our website.

This ensures you receive the correct item as quickly as possible, rather than waiting for the original item to be processed. We do not hold inventory for exchanges.

Defective or Incorrect Items:
If you received a defective, damaged, or incorrect item, please contact us immediately at jacketvarsityjacket@gmail.com within [7] days of delivery. We will arrange for a replacement or full refund, including return shipping costs, at no expense to you.

6. International Returns

For international orders (outside the country of origin), return shipping costs, customs duties, and taxes are the responsibility of the customer. We recommend using a shipping service with tracking and customs declaration. Original shipping fees and any duties/taxes paid at checkout are non-refundable unless the return is due to our error.

7. Cancellations

  • Before Shipment: You may cancel your order within [24 hours] of placing it for a full refund. Please email us immediately at jacketvarsityjacket@gmail.com with your order number and “CANCEL” in the subject line.

  • After Shipment: Once an order has been shipped, it cannot be cancelled. You will need to follow the standard return process after receiving the item.

8. Contact Us

If you have any questions about our Return & Refund Policy, or if you need assistance with a return, please contact us:

We are committed to ensuring your satisfaction and will respond to all inquiries within [24 to 48 hours] .

Instructions for Implementation:

Field Recommendation
Time Frame Replace [14 or 30] with your actual policy. Common options: 14 days (strict), 30 days (standard for e-commerce).
Inspection Period Replace [5 to 7] with the number of business days you need to process returns.
Defect Reporting Replace [7] with how many days customers have to report defects (e.g., 7 or 14 days).
Cancellation Window Replace [24 hours] with your cancellation policy. Some stores offer free cancellation until the order is fulfilled.
Response Time Replace [24 to 48 hours] with your expected customer service response time.